Brian Chesky Interview: AI Agents Need Their Own Operating System

Airbnb launched new AI-driven search this week with its autumn update. CEO Brian Chesky reiterated in an interview that chatbots are unsuitable for travel browsing and e-commerce because they provide only a few options at a time and do not support multi-user collaboration. He believes the industry lacks an operating system built for AI, arguing that agents must interact at the kernel layer, all applications must become interoperable agents, and Airbnb plans to enable in-app agents to interoperate with other agents via MCP; the company also plans to launch voice agents this autumn to help users search and handle customer service.