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IThome · Archived at 2026-09-01 21:00

Glassdoor study shows insurance claims adjusters become the occupational group most averse to AI in the US

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The latest Glassdoor study shows that up to 98% of insurance claims adjusters criticize AI in their reviews, complaining that AI not only makes frequent errors but also adds a large amount of extra work for employees. Industry experts point out that behind this is a massive transformation and employment crisis in the insurance industry caused by AI.

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