AI Hallucinations Make"The customer is always right"Getting worse: waiters, rangers and preschool teachers are all being contradicted by ChatGPT

The spread of generative AI is leading service industry customers to contradict frontline staff with ChatGPT answers: a New York server Madison said a guest insisted ChatGPT said the dish contained no shellfish, ignoring her allergy warning; another guest refused the sommelier, asked ChatGPT instead, and even ordered a non-existent wine. A ranger said multiple groups of tourists, holding AI-fabricated campsites and upstream routes, still disbelieved the map; a preschool teacher also met parents who insisted on ChatGPT's sleep arrangement.