A 'small resistance' against Ocado AI customer service responses.

A user submitted a technical report to British online supermarket Ocado regarding an incorrectly formatted calendar invitation. The response, signed 'Lulu', displayed characteristics of AI generation such as sycophantic agreement and improper use of dashes. The user rated the service one star in a satisfaction survey and filed a complaint. A few days later, an Ocado representative apologized by email, confirming that the feedback had been forwarded to the technical team. The author believes using AI to respond to genuine complaints disrespects users and advocates publicly highlighting poor AI responses while demanding human handling.